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Privacy Policy

This is the privacy notice of panshanger dental practice. In this document, “we”, “our”, or “us” refer to panshanger dental practice.

Introduction

  1. This is a notice to inform you of our policy about all information that we record about you through our website. It sets out the conditions under which we may process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information.
  2. We take seriously the protection of your privacy and confidentiality. We understand that all visitors to our website are entitled to know that their personal data will not be used for any purpose unintended by them, and will not accidentally fall into the hands of a third party.
  3. We undertake to preserve the confidentiality of all information you provide to us, and hope that you reciprocate.
  4. Our policy complies with UK law accordingly implemented, including that required by the EU General Data Protection Regulation (GDPR).
  5. The law requires us to tell you about your rights and our obligations to you in regards to the processing and control of your personal data. We do this now, by requesting that you read the information provided at knowyourprivacyrights.org
  6. Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.

The bases on which we process information about you

The law requires us to determine under which of six defined bases we process different categories of your personal information, and to notify you of the basis for each category.

If a basis on which we process your personal information is no longer relevant then we shall immediately stop processing your data.

If the basis changes then if required by law we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.

1. Information we process because we have a contractual obligation with you

If you join us as a patient or otherwise agree to our terms and conditions, a contract is formed between you and us.

In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information.

We may use it in order to:

  • verify your identity for security purposes
  • sell products to you
  • provide you with our services
  • provide you with suggestions and advice on products, services and how to obtain the most from using our website

We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract.

Additionally, we may aggregate this information in a general way and use it to provide class information, for example to monitor our performance with respect to a particular service we provide. If we use it for this purpose, you as an individual will not be personally identifiable.

We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.

2. Information we process with your consent

Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our Practice, you provide your consent to us to process information that may be personal information.

Wherever possible, we aim to obtain your explicit consent to process this information, for example, by asking you to agree to our use of cookies, and via the disclaimer on our contact and referral forms.

Sometimes you might give your consent implicitly, such as when you send us a message by e-mail to which you would reasonably expect us to reply.

Except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally. We may aggregate it in a general way and use it to provide class information, for example to monitor the performance of a particular page on our website.

If you have given us explicit permission to do so, we may from time to time pass your name and contact information to selected associates whom we consider may provide services or products you would find useful.

We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.

You may withdraw your consent at any time by instructing us [at email address or webpage]. However, if you do so, you may not be able to use our website or our services further.

3. Information we process because we have a legal obligation

We are subject to the law like everyone else. Sometimes, we must process your information in order to comply with a statutory obligation.

For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.

This may include your personal information.

4. Specific uses of information you provide to us

Personal data submitted on this website will be used for the purposes specified in this privacy policy or in relevant parts of the website.

Information you give to us. We may use this information to:

  • Send you general and marketing communications;
  • Send you e-mail notifications;
  • To notify you about changes to our service;
  • To ensure that content from our site is presented in the most effective manner for your and for your computer
  • Provide third parties with statistical information about our users – but this information will not be used to identify any individual user; and/or
  • Deal with enquiries and complaints made by or about you relating to the website.

Information we collect about you. We will use this information:

  • To administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and review purposes;
  • To improve our site to ensure that content is presented in the most effective manner for you and for your computer;
  • As part of our efforts to keep our site safe and secure;
  • To measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you; and/or
  • To make suggestions and recommendations to you and other users of our site about services that may interest you or them.

Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).

We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.

5. Complaints regarding content on our website

If you complain about any of the content on our website, we shall investigate your complaint.

If we feel it is justified or if we believe the law requires us to do so, we shall remove the content while we investigate.

Free speech is a fundamental right, so we have to make a judgment as to whose right will be obstructed: yours, or that of the person who posted the content that offends you.

If we think your complaint is vexatious or without any basis, we shall not correspond with you about it.

6. Complaining

When we receive a complaint, we record all the information you have given to us.

We use that information to resolve your complaint.

If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is.

How you can complain

  • If you are not happy with our privacy policy or have any complaint then you should tell us by email. Our address is [email address].
  • [You can find further information about our complaint handling procedure at webpage URL]
  • If a dispute is not settled then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.
  • If you are in any way dissatisfied about how we process your personal information, you have a right to lodge a complaint with the Information Commissioner’s Office. This can be done at https://ico.org.uk/concerns/

7. Contacting us via our website

When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us securely in order to reply with the information you need.

We record your request and our reply as well as the personally identifiable information associated with your message, such as your name and email address and other contact details so as to be able to track our communications with you to provide a high quality service. This data will be held securely online for a period of 3 months, we may also record this information within our practice management software.

Use of information we collect through automated systems when you visit our website

8. Cookies

This website uses Google Analytics to help analyse how users use the site. The tool uses “cookies,” which are text files placed on your computer, to collect standard Internet log information and visitor behaviour information in an anonymous form. The information generated by the cookie about your use of the website (including IP address) is transmitted to Google. This information is then used to evaluate visitors’ use of the website and to compile statistical reports on website activity.

 

We will never (and will not allow any third party to) use the statistical analytics tool to track or to collect any Personally Identifiable Information (PII) of visitors to our site. Google will not associate your IP address with any other data held by Google. Neither we nor Google will link, or seek to link, an IP address with the identity of a computer user. We will not associate any data gathered from this site with any Personally Identifiable Information from any source, unless you explicitly submit that information via a fill-in form on our website.

9. Personal identifiers from your browsing activity

Requests by your web browser to our servers for web pages and other content on our website are recorded.

We record information such as your geographical location, your Internet service provider and your IP address. We also record information about the software you are using to browse our website, such as the type of computer or device and the screen resolution. This information is recorded by Google Analytics as well as via certain 3rd party plugins installed on our website.

We use this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you.

If combined with other information we know about you from previous visits, the data possibly could be used to identify you personally, even if you are not signed in to our website.

10. Our use of re-marketing

Re-marketing involves placing a cookie on your computer when you browse our website in order to be able to serve to you an advert for our products or services when you visit some other website.

We may use a third party to provide us with re-marketing services from time to time. If so, then if you have consented to our use of cookies, you may see advertisements for our products and services on other websites.

11. Our use of Call Tracking

We may have call tracking installed on our website. This tracking will automatically record certain information about the visitor by using various types of technology including cookies, clear gifs or web beacons. This automatically collected information may include the phone number, IP address or other device address or ID, geographic location of the Visitor, web browser and/or device type, the web pages or sites visited just before or just after visiting the site, the pages or other content the visitor views or interacts with, and the dates and times of the visit. Calls may also be recorded.

Access to your own information

12. Access to your personal information

  • At any time you may review or update personally identifiable information that we hold about you by contacting us.
  • To obtain a copy of any information that is not provided on our website you may send us a request at [email address].
  • After receiving the request, we will tell you when we expect to provide you with the information, and whether we require any fee for providing it to you.

13. Removal of your information

If you wish us to remove personally identifiable information from our systems, you may contact us at [email address].

This may limit the service we can provide to you.

14. Verification of your information

When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.

Other matters

15. Encryption of data sent between us

We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us.

Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or other trust mark in your browser’s URL bar or toolbar.

 

16. Retention period for personal data

As mentioned in this privacy notice, we keep your personal information securely online for a period of 3 months. We will also keep the data on our practice management software for as long as required by us:

  • To provide you with the services you have requested;
  • To comply with other law
  • To support a claim or defence in court.

17.           Compliance with the law

Our privacy policy has been compiled so as to comply with the law of every country or legal jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your jurisdiction, we should like to hear from you.

However, ultimately it is your choice as to whether you wish to use our website.

18. Review of this privacy policy

We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records.

If you have any question regarding our privacy policy, please contact us.

 

 

(4.7 of 5) - 91 Reviews
(4.7 of 5) - 91 Reviews
March 11, 2020
5/ 5stars
Very good experience
March 11, 2020
5/ 5stars
March 9, 2020
JP
5/ 5stars
Great service, walked in as an emergency and they did all they could to fit me in.As a coward naturally, I felt at ease all the way through the proceedure.First rate sevice.
Source: Google
March 5, 2020
5/ 5stars
Very good experience today with MInaj, thank you.
March 5, 2020
5/ 5stars
Great service
March 5, 2020
5/ 5stars
Very welcoming staff considering I am a new paitent. The reception staff AND the actual dentist made sure I knew everything that was going on and was lovely. Thank you Panshanger Staff!
March 5, 2020
5/ 5stars
The best dentist ive been to very kind and put me at ease
March 4, 2020
5/ 5stars
The dentist and his assistant were very gentle with my teeth. Much appreciated
March 4, 2020
5/ 5stars
Very plesant expieriance. Staff are all very nice.
March 4, 2020
5/ 5stars
A good expereince. The dentist was very gentle and understood my uncertainsies. Nothing needed doing so I was pleased
March 2, 2020
5/ 5stars
March 2, 2020
5/ 5stars
March 2, 2020
4/ 5stars
The staff are friendly, the place is clean and it was a easy quick appointment no real complaints
February 27, 2020
5/ 5stars
Excellent service. Very professional and yet friendly.
February 19, 2020
5/ 5stars
February 19, 2020
4/ 5stars
Efficient and friendly with attention to getting a good outcome.
February 19, 2020
5/ 5stars
Taken in early, everything explained and wisdom tooth removed quickly. Follow up explained clearly. Thank you.
February 19, 2020
5/ 5stars
Professional and polite staff
February 19, 2020
5/ 5stars
February 19, 2020
os
5/ 5stars
Source: Google
February 14, 2020
5/ 5stars
Keep up the great service
February 14, 2020
5/ 5stars
February 13, 2020
5/ 5stars
Very friendly and extremely professional. Excellent new facilities.
February 13, 2020
AB
5/ 5stars
Very friendly and extremely professional. Excellent new facilities.
Source: Google
February 12, 2020
5/ 5stars
No problems, great sevice and great care to details
February 12, 2020
5/ 5stars
February 12, 2020
5/ 5stars
February 12, 2020
DL
5/ 5stars
Panshanger Dentist Naman Shah is excellent dentist and the staff are so caring i actually look forward to going now many thanks David.
Source: Google
Responded on February 22, 2019
Dear Mr Lee, Thank you very much for your heartwarming recommendation. Best wishes from practice Team
Panshanger Dental Practice Management Practice Manager
February 11, 2020
5/ 5stars
February 11, 2020
5/ 5stars
Staff very good. Everything explained clearly.
February 8, 2020
4/ 5stars
February 7, 2020
5/ 5stars
February 6, 2020
5/ 5stars
As ever excellent care from Naman highly recommended
February 6, 2020
5/ 5stars
Always helpful and friendly service.
February 6, 2020
5/ 5stars
Great dentist Naman and his nurse Melissa. Very welcomy reception stuff Helen and Debbie.
February 5, 2020
4/ 5stars
Dentist and reception staff very friendly and the dentistry is imacculately clean.
February 5, 2020
5/ 5stars
Excellent service. Rustom is a perfectionist. Very pleased with the work completed
February 5, 2020
5/ 5stars
Brilliant service, they all make you feel at ease.
February 5, 2020
MW
5/ 5stars
Excellent service. Rustom is a perfectionist. Very pleased with the work completed
Source: Google
Responded on February 8, 2020
Thank you, Mr. Winter, Always a pleasure to see you.Kind Regards,Rustom Moopen
Panshanger Dental Practice Management Practice Manager
February 5, 2020
LR
5/ 5stars
Great with children and nervous adults. We have seen various dentists here over the years and all have been excellent.
Source: Google
Responded on February 8, 2020
Thank you for your kind words!The team at Panshanger Dental Practice.
Panshanger Dental Practice Management Practice Manager
February 4, 2020
5/ 5stars
Very nervous to start with but Dr Pashourtides was fantastic and has restored my confidence in visiting my dentist as well as giving me a smile I am proud to show. Can't recommend him or the staff highly enough. Thank you!
February 4, 2020
5/ 5stars
Very happy with the service we received
February 4, 2020
5/ 5stars
Good surgery. Easy to get and rearrange appointments and friendly staff.
February 4, 2020
5/ 5stars
Very friendly staff. Treatment is always very well explained.
February 4, 2020
KC
5/ 5stars
Friendly and welcoming staff all round. Had a check up and clean with Dr Moopen who was great!
Source: Google
Responded on February 8, 2020
Thanks for the kind words, Kishan.Kind Regards,Rustom Moopen
Panshanger Dental Practice Management Practice Manager
February 4, 2020
AS
5/ 5stars
I was extremely nervous to start with, but Dr Vangelis Pashourtides is fantastic and has restored my confidence in visiting my dentist, as well as giving me a smile I am proud to show. I can't recommend him or the staff highly enough. Thank you!
Source: Google
Responded on February 8, 2020
Thank you for your kind words, Mrs. Sarchet. Regards,The team at Panshanger Dental Practice.
Panshanger Dental Practice Management Practice Manager
February 3, 2020
5/ 5stars
Friendly staff, always explain everything first and do their best to keep you relaxed!
February 3, 2020
KT
5/ 5stars
Reception staff are very helpful, dentist was very good and thorough, happily pain free for 10 years of seeing these guys.
Source: Google
Responded on February 8, 2020
Thank you for your comments, Mr. Tubb. Glad to have you as a regular patient.Regards,The team at Panshanger Dental Practice.
Panshanger Dental Practice Management Practice Manager
February 3, 2020
DJ
5/ 5stars
I had no problems. All staff are extremely friendly and helpful.
Source: Google
Responded on February 8, 2020
Thank you for the kind words, Mr. Jones. Kind Regards,The team at Panshanger Dental Practice.
Panshanger Dental Practice Management Practice Manager
February 3, 2020
DH
5/ 5stars
Friendly staff, always explain everything first and do their best to keep you relaxed!
Source: Google
Responded on February 8, 2020
Thank you, Mrs. Howard. We're pleased that you're happy with our service.Kind Regards,The team at Panshanger Dental Practice
Panshanger Dental Practice Management Practice Manager
January 31, 2020
5/ 5stars
Always very efficient and mr shah is very pleasant man
January 30, 2020
5/ 5stars
So happy with the outcome of the Dentists filling the gap between my front teeth. Wish I had done this years ago. Felt confident and reasured with the planning, treatment and outcome Thank you?
January 30, 2020
4/ 5stars
Excellent treatment.
January 29, 2020
4/ 5stars
Please with overall service and outcome.
January 29, 2020
5/ 5stars
Very helpful and very nice.
January 29, 2020
5/ 5stars
He so nice?
January 28, 2020
5/ 5stars
January 28, 2020
5/ 5stars
Always well looked after. Very pleasent inviroment.
January 27, 2020
5/ 5stars
Great service, walked in as an emergency and they did all they could to fit me in. As a coward naturally, I felt at ease all the way through the proceedure. First rate sevice.
January 27, 2020
5/ 5stars
January 27, 2020
5/ 5stars
January 27, 2020
NB
5/ 5stars
Source: Google
January 24, 2020
5/ 5stars
I feel very comfortable and confident with the dentist. The first to comment in my broken bridge with reasonable options.
January 24, 2020
5/ 5stars
January 24, 2020
5/ 5stars
Very friendly and professional.
January 24, 2020
4/ 5stars
January 24, 2020
5/ 5stars
January 24, 2020
4/ 5stars
January 24, 2020
5/ 5stars
Always friendly, makes the experience pleasent.
January 24, 2020
5/ 5stars
Great
January 24, 2020
AE
5/ 5stars
Staff always friendly, useful reminders sent before appointments. Good with children.
Source: Google
Responded on January 26, 2020
Thank you for your kind comments. We look forwards to seeing you again.Kind regards, The team at Panshanger
Panshanger Dental Practice Management Practice Manager
January 23, 2020
5/ 5stars
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January 22, 2020
5/ 5stars
awesome
January 22, 2020
5/ 5stars
test
January 22, 2020
SA
5/ 5stars
Excellent service, very professional and caring. Friendly staff from reception to the dentist. Would highly recommend.
Source: Google
Responded on January 26, 2020
Thank you for your kind comments. Kind Regards,Rustom Moopen
Panshanger Dental Practice Management Practice Manager
January 15, 2020
Dy
5/ 5stars
was happy my result and got my self confidence back again.
Source: Google
Responded on January 16, 2020
Thanks David, It was a pleasure to treat you!Regards,Rustom
Panshanger Dental Practice Management Practice Manager
December 22, 2019
VT
5/ 5stars
I've put them to the test with my high aesthetic expectations, and they've exceeded them all! And all this high quality service has come at affordable costs.They've got the knowledge, they've got the expertise and the practice is as equipped as a spaceship :-D, and they know how to do the job right.On A41 on the way there, there's often a speed camera van up the hills, so I fear going to the dentist ;-), but their positivity and cheerful mindset are really catchy! :-)6 stars, guys!
Source: Google
Responded on December 22, 2019
Thanks, Vladimir. It was hard work but we got it done.Really appreciate the review. We'll see you in the new year.Regards,Rustom
Panshanger Dental Practice Management Practice Manager
October 22, 2019
RC
5/ 5stars
Just a massive thank you to Dr Rustom Moopen, I came and saw him requiring treatment to straighten my teeth. From the initial consultation he gave me the confidence to go ahead with the treatment immediately, being very personable and knowledgeable. Throughout the process he went out of his way to keep my mind at peace. Due to the severity of misalignment, he decided to have me on braces for a year. After the processmy teeth are now exactly how I envisioned them. So thanks again
Source: Google
Responded on December 22, 2019
Thanks Rishi,Appreciate the review. See you soon!Regards,Rustom
Panshanger Dental Practice Management Practice Manager
January 22, 2019
DG
2/ 5stars
Sadly after 8 years of treatment my son has been kicked out mid-treatment!!! due to me accidentally missing an appointment. Apparently missed one before, and one four years ago, yet that was changed due to my sons sickness. Can’t believe it. Oh and will see him only if he PAYS privately, needs reporting.
Source: Google
January 22, 2018
JM
5/ 5stars
I have been using this surgery for around 30 years and Miss English has always provided the highest level of treatment and care. If I have a problem I can usually get an appointment straightaway.
Source: Google
January 22, 2018
ms
1/ 5stars
Not taking on NHS patients only private
Source: Google
January 22, 2018
TH
1/ 5stars
No help at all, I missed one appointment due to being rushed to hospital, my partner called up and explained and they was rude and took me straight of the nhs books. Disgusting!
Source: Google
January 22, 2017
pl
5/ 5stars
Very helpful and kind as I am a very nervous patient
Source: Google
January 22, 2017
B
5/ 5stars
Excellent practice - fantastic dentists and lovely recept staff. My children and I have been going here for about 12 years...I would highly recommend!
Source: Google
January 22, 2017
mr
5/ 5stars
Very friendly and kind and gentle explains everythink before treatment and reassures you and makes you at ease
Source: Google
January 22, 2017
AB
5/ 5stars
Seen on time again. Quick and efficient examination. If you are prepared to put in the work to maintain your teeth, it pays dividends every six months with the minimum of fuss (and cost!!).
Source: Google
January 22, 2017
SW
4/ 5stars
Source: Google
January 22, 2017
KH
5/ 5stars
Source: Google
January 22, 2017
DJ
5/ 5stars
Always professional and accommodating. Lovely practice been registered there for years.
Source: Google
January 22, 2016
rd
5/ 5stars
I have found a dental practice that treats me as an individual where the staff are helpful and cheerful. My dentist keeps me well informed after each routine check and tells me what he proposes to do at my next visit he also LISTENS to my concerns and answers my questions frankly which I find reassuring....even if it is that i need an extraction.There is always a reason given for this last resort .I guess dental appiontments aren't everyone's favorite, but I have found a practice that excels in patient care from making appointments to finished treatment.
Source: Google
January 22, 2014
HK
2/ 5stars
Not recommeding. Lady left me in agony keep saying that it's just gums are too sensitive. The same night had to go to hospital for strong painkillers. Next day ended up at other dentist practice with a canal root treatment. Cost me fortune. Completely unprofessional service.
Source: Google
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